FREQUENTLY ASKED QUESTIONS
What is PublicInfoGuide.com?
PublicInfoGuide.com helps people access and learn about public information. The site provides
access to hundreds of public information resources to assist with locating people, running instant background
checks, and viewing information that is available to others about you.
What is public information and where does it come from?
Public information is available to the general public, and comes from city, state, and local
governments, as well as businesses that collect and resell information. PublicInfoGuide.com has
business relationships with these companies and agencies, and provides a people locator tool to help
you search multiple databases all at once.
How do I set up an account with PublicInfoGuide.com?
Setting up an account with PublicInfoGuide.com is easy.
Click here to set
up your account in one quick step!
How do I sign into my account?
From any page, click
Log In and simply enter your username and password.
Do you have a subscription service fee?
PublicInfoGuide.com only charges your credit card after you confirm a purchase.
There are no recurring billings or monthly charges.
What if I forgot my password?
To request a new password, please do one of the following:
- Select the Log In link.
- Select the Forgot Password? link.
- Enter your e-mail address. This e-mail address must be associated to your
PublicInfoGuide.com account.
- Select the Submit button.
- An e-mail will be sent to the e-mail address associated to your PublicInfoGuide.com account.
You will be required to change your temporary password upon login.
- OR -
- Call customer service at (888) 637-5463 to have your password reset.
- A customer service representative will ask you a few questions to verify your identity
before resetting your password.
How do I change my password?
To change your password:
- Log in to your account at PublicInfoGuide.com.
- Select the My Account button.
- Type a new password.
- Confirm your new password.
- Select the Save button.
What if I lock myself out of the system?
After your 4th failed login, you will receive a warning message. After your 5th failed login,
you will be locked out of the system for security purposes.
If you are locked out of the system, please call customer service at (888) 637-5463. A customer
service representative will ask you a few questions to verify your identity before resetting your password.
How do I see my purchased report?
The reports you purchase are available online by selecting the My Reports menu option.
Professional Search reports are available online when the job is complete. Basic and Premium
Searches reports may take up to one full business day before appearing in My Reports (please
make allowance for weekends and holidays). Our Locate Report, Background Check and Criminal Background
Check are available instantly in most cases. The My Public Record Report may take a few minutes
to process.
You will be notified by e-mail when your Professional Search results are available at My Reports.
How long are my reports available online?
Each report is available for 30 days from the date of the order. Reports for
VIP Members
remain online for 90 days. You will be notified via e-mail before the report is deleted.
Can I print my report?
Yes, every report has a print option.
Can I search for people from other countries?
No. PublicInfoGuide.com services assist with locating people and information in the United States only.
Do people know when I am searching for them?
The only time someone knows you are searching for them is with our Professional Search people locator services
(unless it is a verified legal matter). In these cases, the subject of your search has the
option to deny release of any information to you.
What if the subject of a Professional Search will not release information?
PublicInfoGuide.com offers guaranteed delivery of a "Pleading Letter" for Professional Search services.
What is a Pleading Letter?
A pleading letter is written by you to the subject of your search to explain why you are looking for him
or her and reasons why you want to establish communication. As part of a fee for a Professional Search,
PublicInfoGuide.com provides a template for your use, then sends you proof of delivery of the pleading letter.
What credit cards do we accept?
Accept Visa, MasterCard, Discover and American Express.
Do you accept International Credit Cards?
We do not currently accept payment from international credit cards for security and fraud prevention purposes.
Is your website secure?
After you log in, all website pages are secure. Note the security lock at the bottom of the page and the
"s" in the website address that begins with "https".
We are very sensitive to the privacy and security concerns that you have about your personal
information. PublicInfoGuide.com uses 128bit encryption and has a valid
security certificate. For more information, see our Privacy Policy and
Terms & Conditions.
Is there a charge to set up an account?
No. You are not charged for setting up an account with PublicInfoGuide.com, nor are you charged on a
monthly or recurring basis. The only time you pay is when you place an order.
For your Professional Search services, am I charged if the subject of my search is not located?
You are not charged for the Basic Locate Professional Search service if we are unable to
generate a report.
You are charged a non-refundable retainer fee of
$50.00
for the Professional Premium Locate Search,
however, you will not be charged any additional fees if the subject of your search is not located. The
non-refundable retainer fee is required due to the investigative nature of these people locator services.
What if the information contained in My Public Report is wrong?
Unfortunately PublicInfoGuide.com has no control over the information it retrieves and displays
as part of the My Public Report product. Our role is limited to reaching out and retrieving whatever
information or criminal background check data is available out there for you.
In most cases, the information we display is collected from commercial data brokers that harvest
it from a variety of different city, county, state, and federal resources. The original source is
not generally available so we are not necessarily able to direct you back to the original source.
Since this is "public information" collected by various agencies and government offices it is not
always possible for you to update or delete information that is not correct even if the source is
known.
Wherever possible we will attempt to direct you to the original source and provide you with
information on how you might be able to modify or delete your information.
Click here for more
information on what you can do to "opt-out" of the PublicInfoGuide.com system.
Can I use a background check report for pre-employment background screening?
As stated in our Terms & Conditions, criminal background reports provided by PublicInfoGuide.com
are not FCRA (Fair Credit Reporting Act) compliant. Our reports are not positioned as stand-alone,
pre-employment background checks. While you are free to use our background check reports for general
pre-employment background screening, in the event that further action needs to be taken, you must be
sure to take appropriate measures to abide by FCRA restrictions.
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